ITSM Software Solutions
ITSM Software Solutions & Monitoring Tools
Arab Badia designs ITSM management software to help businesses succeed by automating cloud based processes and optimizing problem management. Our developers engineer dynamic systems to perform root cause analysis and provide real-time IT visibility.
Call Center Tracking Software
Our developers create ITSM tools such as call center tracking software, allowing enhanced customer engagement through Automated Call Distributor (ACD) modules, SIP (Session Initiation Protocol) integrations, and enterprise workload management.
CMMS Software Solutions
SLA Management Systems
Our developers program custom Service Level Agreement (SLA) management systems and tools to handle site-specific SLAs, configure separate requests, ensure automatic assignments and assign priorities based on predetermined parameters. Reporting tools measure response time, SLA compliance/violations, and more.
IT Lifecycle Management Solutions
IT Procurement Services
Our IT procurement services include development for eProcurement/eSourcing efficiency enhancements and Information Services Procurement Library (ISPL) augmentation with integrations to service catalogs and service delivery automation workflows, as well as tendering planning/preparation tools.
Predictive Maintenance Software
We design predictive maintenance software for infrastructure optimization and incident management. Integration with predictive analytics applications ensure equipment uptime, enhanced system quality and stability, and detect possible failure patterns, also known as root cause analysis.
ITSM Software Solutions
IT Service Continuity Management
We develop business-specific software for IT service continuity management planning, including integrated disaster recovery software with server restoration capabilities through automated data backups, private branch exchange re-establishment and more. Root cause analysis capabilities are built into most of our Performance Monitoring Solutions for Continuity Management.
Our information technology experts perform ITSM software programming of web-based service desk platforms for ITSM systems with secured Customer Service Request (CSR) management portals, contract management software to plan resource allocation, modules and upgrades for client management software to support on-site or off-site Customer Relationship Management (CRM) systems, and availability management modules.